by José Luis Pérez | May 21, 2018 | Recordia News
With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly substituting on-premise over the course of the last few years. However, despite the increasing number of businesses moving to the cloud, a huge percentage of...
by José Luis Pérez | May 10, 2018 | Recordia News
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the field of call center management – in fact, it is expected to grow from $ 941.1 million to $2,175.8...
by José Luis Pérez | May 9, 2018 | Recordia News
Many companies record conversations to obtain a back-up evidence for the resolution of disputes, but it is important to understand that recorded calls are not always admissible in court – and today, we will see why. Of course, whether call recordings will be...
by José Luis Pérez | Apr 25, 2018 | Recordia News
Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may want to use recorded conversations in court as an evidence for their claims. However, whether call recordings are admissible or not does not have an...
by José Luis Pérez | Apr 24, 2018 | Recordia News
Virtual Fax provides numerous security benefits for businesses, but many sectors require additional measures to ensure that data is sent and received without risk for breaches. In fact, all companies that process and handle payment data are required to comply with...
by José Luis Pérez | Apr 18, 2018 | Recordia News
Since the beginning of the year, Europe has been tightening security regulations to protect the privacy of European citizens across all industries, and call recording makes no exception. With the implementation of MiFID II in January, many companies found themselves...
