by José Luis Pérez | Aug 27, 2018 | Recordia News
Just about two months after the European Union implemented the General Data Protection Regulation in May 2018, companies are being inundated with GDPR requests about the use of personal information. Despite the legal requirement to provide a solution within a month...
by José Luis Pérez | Aug 20, 2018 | Recordia News
Must-have Contact Center Technologies Providing an outstanding customer service is the ultimate goal of all contact centers, but this cannot happen without having satisfied employees first. Today, we will show you 7 contact center technologies that will not only...
by José Luis Pérez | Aug 15, 2018 | Recordia News
If you are a company looking to reap all the benefits of having a cloud-based system for call recording, you will need to research well before selecting your call recording provider. This means knowing the right questions to ask to ensure that you are implementing the...
by José Luis Pérez | Aug 2, 2018 | Recordia News
In one of our previous articles, we explained the technology behind an Interactive Voice Response System, and its most common uses in modern-day telecommunication services. But why exactly is this solution gaining so much popularity, is it a good option for small...
by José Luis Pérez | Jul 24, 2018 | Recordia News
The concept of an Interactive Voice Response System may sound foreign to you, but you have probably experienced it hundreds of times without even realizing. Remember the last time you called your mobile operator to pay a bill or ask for something, and an automatic...
by José Luis Pérez | Jun 16, 2018 | Recordia News
Fax might be a word that you haven’t heard in a long time, but you would be surprised to learn that many companies are still faxing nowadays. However, as technology is undergoing a continuous revolution, fax is no longer the same as it was decades ago. In this...
