by José Luis Pérez | Jul 9, 2019 | Recordia News
Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service? Multi-platform customer service simply means customers are able to contact you through a variety of communication channels...
by José Luis Pérez | Jul 2, 2019 | Recordia News
Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly integrated IT, according to a recent study commissioned by Ingram Micro UK and Microsoft. Continue reading below to find out how...
by José Luis Pérez | Jun 18, 2019 | Recordia News
Last week we told you why you had to change in order to improve the call center image. This week we’re going to tell you how to change that image and it all comes down to good customer service. Continue reading below to find out more. How can your customer...
by José Luis Pérez | Jun 17, 2019 | Recordia News
After all these years, faxing still remains one of the most secure and reliable technologies for exchanging important documents between businesses. However, as infrastructures are moving to the cloud, and traditional fax systems have become too inefficient and...
by José Luis Pérez | Apr 23, 2019 | Recordia News
Customer service expectations are at an all-time high and customer loyalty is in decline due to competition, bad customer service and the ease of switching providers. With this trend, it is vital that you look at all departments in your company to see where you can be...
by José Luis Pérez | Mar 26, 2019 | Recordia News
26.03.2019 Madrid- Recordia by CWS is now available in Microsoft® Azure and Microsoft® AppSource marketplaces. You can find Recordia in the Azure or AppSource Marketplace by searching “Recordia”, or “call recording” and similar keywords or by clicking here. Recordia...
