by José Luis Pérez | Jan 9, 2020 | Recordia News
As we begin a new year and decade, we want to look ahead and give you our predictions for technology trends that will impact businesses in 2020 and beyond. Technology is changing at a speed like never before and with this, organizations need to keep up and adapt or...
by José Luis Pérez | Oct 9, 2019 | Recordia News
Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering Task Force (IETF). It is compatible with many telephone platforms and providers of call recording systems. Session controllers (SBC)...
by José Luis Pérez | Oct 3, 2019 | Recordia News
03.10.2019 Madrid – Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in the Salesforce AppExchange store. This comes after working alongside Salesforce for two years, and reflects the hours of hard...
by José Luis Pérez | Sep 3, 2019 | Recordia News
Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may also have call log functionality. It is extremely important that call...
by José Luis Pérez | Aug 6, 2019 | Recordia News
Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve your customer service. Getting negative customer feedback can cause all sorts of problems, from low employee moral to a decline in client...
by José Luis Pérez | Jul 23, 2019 | Recordia News
In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at a touch of a button, customers expect banking to be easier and faster, while keeping the same level of high quality products...
