by José Luis Pérez | Oct 17, 2019 | Cloud Worldwide Services News
Gartner lists Cloud Worldwide Services in Customer Service Technology Vendor Guide 2019 as a vendor under the Interaction Recording category. Interaction recording has become more prominent over the last few years as more and more compliance regulations are being...
by José Luis Pérez | Sep 25, 2019 | Cloud Worldwide Services News
Over the last few years, data protection has become a key topic, the peak of which was the introduction of the EU’s GDPR legislation, which came into effect in January 2019. Now, we are seeing similar legislation starting to appear in the US. With the CCPA Act coming...
by José Luis Pérez | Sep 19, 2019 | Cloud Worldwide Services News
Cloud Worldwide services had the wonderful opportunity to attend this year’s AppDirect Engage conference in Montreal, Canada. CWS is a veteran of AppDirect Engage and have been attendees for numerous years. In fact, it is where we first got in contact with Comcast,...
by José Luis Pérez | Sep 10, 2019 | Cloud Worldwide Services News
Software as a service (SaaS) may have entered companies discreetly, but year after year, it is becoming more important in technological infrastructure. It is an alternative to internal operations and outsourcing that companies can and should incorporate to provide...
by José Luis Pérez | Jun 19, 2019 | Cloud Worldwide Services News
19.06.2019. San Diego – The 2019 edition of Cisco Live took place in San Diego in the middle of June. The event which, last year had over 30,000 attendees, is one of the industry’s biggest events, with this year being its 30th edition. The opening keynote...
by José Luis Pérez | Jun 11, 2019 | Cloud Worldwide Services News
Call centers have a bad reputation and it is time to change that image. Many customers prefer to deal with a person but dread the moment they need to call a customer service agent. Why is this? The long wait times, being bounced from agent to agent, having to call...
