What is CRM? The simplest way to begin explaining CRM is that it´s an abbreviation of "Customer Relationship Management". A software solution that brings together a multitude of capabilities. It can store all your prospective clients, make calls, send emails,...
15.10.2018. MADRID – Cloud Worldwide Services (CWS) is proud to announce the certification of Recordia solution on the Broadsoft platform. Broadsoft, which was recently acquired by communications behemoth Cisco, has become the industry´s standard for UC cloud based...
86% of office workers in the United Kingdom say that they are more likely to be scolded for forgetting to do minor tasks, such as keeping the desk tidy or washing the coffee cup, than to comply with GDPR policies, according to a survey that assessed whether GDPR is...
17.09.2018. Dubai - After joining the digital revolution in the largest B2B expo trade show in Latin America, America Digital, Cloud Worldwide Services made new advances towards laying the groundwork for international expansion, this time in the Middle East. In...
Cloud computing trends Companies are no longer looking at the Cloud as just a tool; nowadays, the focus has shifted towards discovering the right way to use this technology to accomplish business goals. As we enter the first quarter of the year, it is important to...
06.09.2018. Santiago, Chile. - During the first week of September, Cloud Worldwide Services attended America Digital, the largest B2B expo trade show in Latin America, and a strategical meeting point between global and local tech providers across multiple markets....
Call Center Tips for Beginners Get to know our call recording solution for call centers. Let's be honest: working as a Customer Service representative can be a real challenge, especially if you are just starting your first job in this area. But what can you do to make...
Just about two months after the European Union implemented the General Data Protection Regulation in May 2018, companies are being inundated with GDPR requests about the use of personal information. Despite the legal requirement to provide a solution within a month...
Must-have Contact Center Technologies Providing an outstanding customer service is the ultimate goal of all contact centers, but this cannot happen without having satisfied employees first. Today, we will show you 7 contact center technologies that will not only...
If you are a company looking to reap all the benefits of having a cloud-based system for call recording, you will need to research well before selecting your call recording provider. This means knowing the right questions to ask to ensure that you are implementing the...