Every business has heard of call recording in some form of another. But not many realise the potential that lies within it, when you choose the correct product. Read on to learn which 5 departments in your company that can benefit from call recording. Call recording...
Companies are moving with the speed of technology, including the way they communicate with customers. Today, there are more ways to connect with customers than ever before. The increase in digital consumption has changed the demand and expectations about when and how...
Not long ago, cloud based services were perceived as risky and unstable solutions that could only be useful to facilitate the less critical functions of a company. However, in less than five years, they became something that touches all aspects of our lives, both...
Since its implementation on May 25th 2018, GDPR has been a trending topic. Now that a few months have passed, it´s time to take a look and at the impact of GDPR so far and what happens next. There have been a multitude of changes in companies´ business models and both...
A high performing sales team is essential for business development and growth. Sales managers are always looking for ways to improve their sales volume and strategies. Many companies budget for external training, e.g. negotiation. However, most managers don’t look...
Cloud call recording: A good decision for your company Call recording is quickly becoming part of the corporate world, with technology and working habits changing and new legislation such as GDPR and MIFID II being implemented. So, how can you record and store...
The first thing you need to know about how internet faxing works, is that it uses the same technology as traditional faxing, but through a web interface instead of a fax machine. This is a flexible and cost-efficient option for sending and receiving faxes, now that...
Digital ethics is one of the most important building blocks in business today, with Gartner research firm, naming it as one of the top ten technological trends of 2019 and as a fundamental part of the ContinuousNEXT. This, alongside legislations such as MIFID II and...
12.11.2018. MADRID – Comunycarse announced the certification of its Recordia call recording solution with Cisco Unified Communications Manager 12.0 (CUCM), known as CallManager, Recordia records all customer interactions and stores them in the Cloud. CUCM is a...
Voice searches in smart speakers are increasing rapidly and are set to continue doing so over the next number of years. By 2020, 50% of all searches will be done by voice, according to ComScore. Why is this? Undoubtedly, smart speakers are a key factor, so what are...