Uber UK is once again in hot water with drivers demading their data. The facing legal issues over allegations of non-compliance with GDPR. UK drivers are accusing the company of withholding personal data, thus breaking GDPR regulations. Under GDPR, data subjects have...
02.04.2019. London- CWS attended the Call and Contact Centre Expo in London, England. The two-day event took place at the end of March alongside four other industry-leading events and brought together hundreds of companies from many industries. CWS was there to...
26.03.2019 Madrid- Recordia by CWS is now available in Microsoft® Azure and Microsoft® AppSource marketplaces. You can find Recordia in the Azure or AppSource Marketplace by searching “Recordia”, or “call recording” and similar keywords or by clicking here. Recordia...
19.03.2019. Madrid - Cloud Worldwide Services (CWS) is proud to announce that our Recordia solution is now available in the AppDirect Marketplace. Recordia is a disruptive solution for recording interactions, able to capture, encrypt, record, and exploit data in the...
Fax has been around for decades and the majority of businesses and industries continue to use it. Even with the rise of email, companies still prefer to use fax. Why is that? Emails have to go through firewalls, ISPs, spam filters, etc. Leaving them vulnerable to...
Employees are the foundation of a company, and can be its strongest asset. What can you do to ensure you have hardworking, motivated employees? First of all, you should treat your employees like you want them to treat your customers. It sounds simple but we often lose...
21.02.2019. MADRID – Cloud Worldwide Services (CWS), a pioneering company in the recording of interactions and advanced communications in the Cloud, announced today that it has strengthened its existing relationship with Amazon Web Services (AWS) by officially...
Traditional analog faxing has been around for decades and is used by millions of companies around the world. However, in this age of digital transformation, there are better and more secure ways of sending documents: virtual faxing. While keeping the idea of...
There is a growing trend in companies shifting from on-premise solutions to cloud based solutions such as call recording. There are many reasons for this, such as the cost effective scalability, ease of deployment, low maintenance costs and the overall aid in...
Last year saw customer experience performance fall flat for the third year in a row, according to Forrester´s Customer Experience Index (CX Index™), which suggests that companies are not connecting with their customers. Why is this and how can we change it? Read on to...