Many people believe that fax is a form of communication on the decline. Think again. According to Gartner “Fax technology continues to offer highly reliable and cost-effective B2B and B2C communication without the costs and risks associated with alternate...
Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve your customer service. Getting negative customer feedback can cause all sorts of problems, from low employee moral to a decline in client...
In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at a touch of a button, customers expect banking to be easier and faster, while keeping the same level of high quality products...
There are many reasons to use eComFax, in this post, we highlight some key ones. As technology advances rapidly, traditional analog fax is no longer an option, in fact, it hinders innovation. Today with the use of a fax solution or Online Virtual Fax; there is no need...
Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service? Multi-platform customer service simply means customers are able to contact you through a variety of communication channels...
Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly integrated IT, according to a recent study commissioned by Ingram Micro UK and Microsoft. Continue reading below to find out how...
Can HIPAA-covered entities use eComFax to create, SEND or RECEIVE FAXES containing identifiable protected health information (PHI) or would using eComFax violate HIPAA Rules? In this post we assess whether eComFax supports HIPAA compliance. Under HIPAA Rules,...
Owners and managers in businesses of all industries are overwhelmed with information about moving to the cloud. Technology service providers on the other hand, are not wasting time explaining the benefits of moving to the cloud: it is expensive to maintain a local...
19.06.2019. San Diego - The 2019 edition of Cisco Live took place in San Diego in the middle of June. The event which, last year had over 30,000 attendees, is one of the industry's biggest events, with this year being its 30th edition. The opening keynote speech was...
Last week we told you why you had to change in order to improve the call center image. This week we're going to tell you how to change that image and it all comes down to good customer service. Continue reading below to find out more. How can your customer service be...