Amazon confirmed the opening an AWS Data Center Region in Spain by the end of 2022 or early 2023. The availability region will include multiple Availability Zones, with each zone having at least one dedicated data center. Cloud Worldwide Services is a pioneer of AWS,...
Data from a recent survey from Gartner show that 62% of small and medium-sized enterprises are already using Cloud Computing, while 33% are planning to implement the technology or evaluate how their organization might use it better. I am not suggesting that your...
Gartner lists Cloud Worldwide Services in Customer Service Technology Vendor Guide 2019 as a vendor under the Interaction Recording category. Interaction recording has become more prominent over the last few years as more and more compliance regulations are being...
Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering Task Force (IETF). It is compatible with many telephone platforms and providers of call recording systems. Session controllers (SBC)...
03.10.2019 Madrid - Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in the Salesforce AppExchange store. This comes after working alongside Salesforce for two years, and reflects the hours of hard work...
Over the last few years, data protection has become a key topic, the peak of which was the introduction of the EU’s GDPR legislation, which came into effect in January 2019. Now, we are seeing similar legislation starting to appear in the US. With the CCPA Act coming...
Cloud Worldwide services had the wonderful opportunity to attend this year’s AppDirect Engage conference in Montreal, Canada. CWS is a veteran of AppDirect Engage and have been attendees for numerous years. In fact, it is where we first got in contact with Comcast,...
Software as a service (SaaS) may have entered companies discreetly, but year after year, it is becoming more important in technological infrastructure. It is an alternative to internal operations and outsourcing that companies can and should incorporate to provide...
Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may also have call log functionality. It is extremely important that call...
As global regulations increase Financial Institutions (FI's) in every country must find innovative ways to maintain compliance. Many of these new regulations, such as EU’s MiFID II, require Financial Institutions to record and store every customer interaction that...