In one of our previous articles, we explained the technology behind an Interactive Voice Response System, and its most common uses in modern-day telecommunication services. But why exactly is this solution gaining so much popularity, is it a good option for small...
The concept of an Interactive Voice Response System may sound foreign to you, but you have probably experienced it hundreds of times without even realizing. Remember the last time you called your mobile operator to pay a bill or ask for something, and an automatic...
Fax might be a word that you haven’t heard in a long time, but you would be surprised to learn that many companies are still faxing nowadays. However, as technology is undergoing a continuous revolution, fax is no longer the same as it was decades ago. In this...
With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly substituting on-premise over the course of the last few years. However, despite the increasing number of businesses moving to the cloud, a huge percentage of...
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the field of call center management - in fact, it is expected to grow from $ 941.1 million to $2,175.8 billion by...
Many companies record conversations to obtain a back-up evidence for the resolution of disputes, but it is important to understand that recorded calls are not always admissible in court - and today, we will see why. Of course, whether call recordings will be...
Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may want to use recorded conversations in court as an evidence for their claims. However, whether call recordings are admissible or not does not have an...
Virtual Fax provides numerous security benefits for businesses, but many sectors require additional measures to ensure that data is sent and received without risk for breaches. In fact, all companies that process and handle payment data are required to comply with...
Cloud computing is revolutionizing the way we do business. According to Statista, the public cloud market is expected to reach almost 160 billion dollars by 2020, almost tripling its size from 2013 when it accounted for $58 billion. However, despite the growing...
Since the beginning of the year, Europe has been tightening security regulations to protect the privacy of European citizens across all industries, and call recording makes no exception. With the implementation of MiFID II in January, many companies found themselves...