Cloud call recording: A good decision for your company Call recording is quickly becoming part of the corporate world, with technology and working habits changing and new legislation such as GDPR and MIFID II being implemented. So, how can you record and store...
The first thing you need to know about how internet faxing works, is that it uses the same technology as traditional faxing, but through a web interface instead of a fax machine. This is a flexible and cost-efficient option for sending and receiving faxes, now that...
Digital ethics is one of the most important building blocks in business today, with Gartner research firm, naming it as one of the top ten technological trends of 2019 and as a fundamental part of the ContinuousNEXT. This, alongside legislations such as MIFID II and...
12.11.2018. MADRID – Comunycarse announced the certification of its Recordia call recording solution with Cisco Unified Communications Manager 12.0 (CUCM), known as CallManager, Recordia records all customer interactions and stores them in the Cloud. CUCM is a...
Voice searches in smart speakers are increasing rapidly and are set to continue doing so over the next number of years. By 2020, 50% of all searches will be done by voice, according to ComScore. Why is this? Undoubtedly, smart speakers are a key factor, so what are...
What is CRM? The simplest way to begin explaining CRM is that it´s an abbreviation of "Customer Relationship Management". A software solution that brings together a multitude of capabilities. It can store all your prospective clients, make calls, send emails,...
15.10.2018. MADRID – Cloud Worldwide Services (CWS) is proud to announce the certification of Recordia solution on the Broadsoft platform. Broadsoft, which was recently acquired by communications behemoth Cisco, has become the industry´s standard for UC cloud based...
86% of office workers in the United Kingdom say that they are more likely to be scolded for forgetting to do minor tasks, such as keeping the desk tidy or washing the coffee cup, than to comply with GDPR policies, according to a survey that assessed whether GDPR is...
17.09.2018. Dubai - After joining the digital revolution in the largest B2B expo trade show in Latin America, America Digital, Cloud Worldwide Services made new advances towards laying the groundwork for international expansion, this time in the Middle East. In...
Cloud computing trends Companies are no longer looking at the Cloud as just a tool; nowadays, the focus has shifted towards discovering the right way to use this technology to accomplish business goals. As we enter the first quarter of the year, it is important to...