Specialists in conversational intelligence applied to critical environments

We provide SaaS solutions to record, protect, analyze, and automate conversations within organizations in regulated industries

Leading banks, financial institutions, and insurance companies rely on our solutions

Illustration showing what CWS does — conversational intelligence for critical environments

What we do

Technology designed for environments where failure is not an option

Cloud Worldwide Services is the technology group behind Recordia, Agentia365, Identia, and eComFax. We help organizations capture, understand, and protect their voice and text interactions, with security and regulatory compliance built in from the ground up.

RSecure recording and custody of interactions
RAdvanced analytics to extract value from every conversation
RAgentization and Authentication with responsible AI

30+

Years helping companies protect their interactions and turn conversations into real value.

Portfolio

One group, four specialized solutions

CWS articulates its proposition through a portfolio of solutions designed to solve specific problems, all built on the same principles of security, compliance, and scalability.

Recordia

Certified recording and conversational intelligence for regulated environments.

Agentia365

Intelligent Voice Agents that anticipate, assist, and personalize.

Identia

Fast, secure, and frictionless Voice Biometric Authentication.

eComFax

Secure cloud messaging for fax and SMS.

Industries

Specialized in regulated industries

We work with organizations operating under strict regulatory frameworks with high operational and reputational impact:

Illustration of the regulated industries CWS works with

Detail view of CWS solutions across regulated industries

Illustration representing CWS approach to security and regulatory compliance

Security & Compliance

Trust is not promised. It is designed.

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Trust by Design

Security, regulatory compliance, and data governance are integrated by design into all our solutions. Not as an add-on, but as a structural principle.

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Proof & Scale

More than three decades of experience in critical communications, an international presence, and a strong ecosystem of customers and partners underscore our position as a long-standing technology group.